read moreTERMS AND CONDITIONS
Introduction
These Conditions apply to all guests of the Hotel.
Bookings
Guests may book in advance or pay on arrival. Rooms are subject to availability and the Hotel reserves the right to refuse any booking for good reason.
Although payment is generally required on departure, guests may be required to provide a deposit or credit card imprint/details on booking or arrival.
Check-in and Check-out Times
Guests may check-in at any time from 3.00 pm on day of arrival. If a guest has not checked-in by 6.00 pm, the Hotel is entitled to re-let the room unless the guest has notified the Hotel that he/she will be arriving late. Rooms booked on pre-paid rates will be held for the entire day of arrival.
On departure, guests must vacate their rooms and check-out by no later than 12.00 p.m. Failure to do so will entitle the Hotel to charge for an additional night.
Charges
Charges will be at the Hotel's current room rates as displayed at Reception, on the Rooms page and available on request. Price lists for additional items, such as Restaurant meals and Room Service, are on display at relevant locations and available on request.
Payment
Guests must pay all outstanding charges on departure. We accept cash, Visa, Mastercard and personal cheques with a valid accompanying guarantee card.
Cancellation
The cancellation policy varies according to the rate that is booked. Please refer to the individual Full Rate Descriptions upon booking.
Relocation
In the unlikely event that we do not, for any reason, have the required number and types of rooms available as per the Booking, we reserve the right to relocate the Client to an alternative room(s) of a similar standard. Any extra and reasonable accommodation expenses incurred for equivalent accommodation shall at our discretion, which will normally be exercised in favour of the Client, be borne by Hotel de France. The acceptance of this obligation (which will not release the Client of the obligation to pay the Hotel the relevant Charges) shall be in lieu of all other liabilities or obligations, which are hereby expressly excluded.
Right of Refusal
The Hotel reserves the right to refuse a guest entry and accommodation if, on arrival, management reasonably considers that the guest is under the influence of drink or drugs, is unsuitably dressed or is behaving in a threatening, abusive or otherwise unacceptable manner.
Disturbance
The Hotel reserves the right to require a guest to leave if he/she is causing a disturbance, annoying other guests or Hotel staff or is behaving in an unacceptable manner.
Hotel Rules
Guests shall comply with all reasonable rules and procedures in effect at the Hotel, including but not limited to health and safety and security procedures and statutory requirements as to registration.
Guests shall not bring their own food or drink into the Hotel for consumption at the Hotel.
Guests are allowed guide dogs only.
Children under the age of 14 must be supervised by an adult guest at all times.
Valuables
Guests with valuables should ask to have them placed in the Hotel's central safe. The Hotel shall be liable for any loss of or damage to valuables placed in the central safe.
Guests will be issued with a receipt for any valuables kept in the central safe.
Losses, Liabilities etc.
Guests must report any loss of or damage to their property immediately on discovery to the Hotel's Lost Property, Security or other appropriate staff members, and shall make themselves available to assist with any reports made by the Hotel to the police.
Guests shall not enter areas of the Hotel which are indicated as being closed to the public. The Hotel shall not be responsible for death, personal injury or loss or damage to property suffered by a guest in such areas.
The Hotel shall not be liable to a guest for any loss or damage to property caused by the misconduct or negligence of a guest or an Act of God, or where the guest remains in exclusive charge of the property concerned.
The Hotel's liability for any other loss of or damage to a guest's property is limited to 50 Euros for any one article or 100 Euros in aggregate, except where placed in the central safe or where stolen, lost or damaged through the default, neglect or wilful act of the Hotel.
The Hotel shall not be liable for any failure or delay in performing any of its obligations under this Agreement if the failure or delay was due to any cause beyond its reasonable control, including (without limitation) war or threat of war, civil or political action or disturbance, riot, natural disaster, fire, epidemic, bad weather, terrorist activity (threatened or actual), military activity, governmental or regulatory action, industrial dispute, act of God, failure of power or machinery, failure of or interruption in externally provided services and utilitites, and all similar events outside the Hotel’s control.
For the avoidance of doubt, the Hotel does not exclude its liability for death or personal injury caused by the Hotel’s negligence.
Guests should also refer to the Notice relating to Loss or Damage to Guest's Property displayed in Reception.
The Hotel is not liable for any loss or damage caused to a guest's vehicle, unless caused by the Hotel's wilful misconduct.
Guests will be liable for any loss, damage or personal injury they may cause at the Hotel.
These Conditions shall be governed by French law and you agree to submit to the jurisdiction of the French courts.